So, I was waiting patiently since October 27 for the products that I ordered from Essential Wholesale. After filling out 15 pages of paperwork for the company and Health Canada, I faxed everything in and sent an email asking for them to let me know if they received the information on November 2.
I mean, I didn’t want my credit card information just hanging around the place in a random warehouse in Oregon.
I didn’t panic. I knew that November 2 was election day south of border, so I may not have gotten a response until the following day.
November 3… no comment. Nothing on November 4, 5, 6 or 7. By November 8, I’m annoyed – there is no reason why it should take almost a week to let me know that you’ve received forms with my personal information. The company said if they didn’t receive the forms by a certain date, they would cancel my order. So, I wanted to make sure they got what they needed by the time they needed it.
I sent an email on November 8 to Essential Wholesale’s customer service.
Nothing on November 8, 9 or 10.
By November 10, I’m ready to cancel the dang order because I have no idea if they’ve received anything or not, whether my order is being processed or if it’s been canceled. And, really, this is turning into a pain.
At first, I thought it was my ignorance of the process, but I take that back.
When I put my order in as a customer with an ‘international’ address, before I was given the option to confirm my order, I should have been alerted to the fact that I would have to fill out every form known to man. Once I sent my forms back, within two business days, I should have received a confirmation that my information had been received.
I didn’t get any of that.
So, on November 10, I sent my last email to their sales team at 1:18 pm EST saying:
I’m trying to get some information about my order, but I’m not getting any response. I’m following up to find out if my faxed forms were received on November 2. Can someone please respond and let me know?
Guess what comes into my inbox at 6:45 pm? A confirmation that my order has been sent.
Then, on November 11, I get a response to my original email on November 2 saying that my faxed documents had been received and the order has been shipped.
Really? I had to send three emails to get someone or something to respond? I am not impressed with that customer service at all. I didn’t so much mind the amount of time it took to get the products sent, but I do mind that I had to beg to get some information.
OK, so while I’m annoyed, I’m excited to get my products. I checked my UPS tracking number like every day… but it looked like the darned products couldn’t or wouldn’t cross the border. Check it below.
Yes, it took forever… it would have been a shorter trip to go to HoneyFig and buy $86 worth of products – meaning one moisturizer and one conditioner. But I digress (and I was at HoneyFig this weekend to get some Carol’s Daughter Mimosa Hair Honey — no, the product junkie in me isn’t taking hold).
Well, I thought it was $86 worth of products.
Thursday, I’m excited because I knew my products were coming. I couldn’t wait to examine them and check out everything. All day, I was running to the window when I saw a truck of any kind roll onto my street. Finally, at just after 5 pm, I saw the brown truck pull up and I ran downstairs like the product junkie I am.
I flung the door open and saw the UPS delivery guy with my big cardboard box.
He said, “This is C.O.D., cash on delivery. That will be $41.”
Chupse! $41 extra dollars? I thought this was supposed to be a money-saving endeavour! I would buy a bunch of products at wholesale prices and SAVE MONEY. I ended up spending a whopping $127 CDN (or $21 per product). When it’s all said and done, yes, it’s still cheaper than buying a bunch of moisturizers and conditioner from commercial manufacturers that specialize in natural hair, but DAMN.
At this point, I don’t know who I’m cursing: Essential Wholesale, the grabbing Canadian government or myself. Chupse. I felt like someone just threw cold water on my hair product excitement.
I guess this just tells me to keep my shopping local and keep my product junkie-ism under control, because I could have survived without any wholesale products. Some shea, cocoa and mango butter along with some oils were doing me just fine. That being said, these products better work (work, like how Miss Jay says ‘work’ on ANTM)… and I’m a bit excited about my styling hair jelly.
Chupse. I won’t be doing this again. It’s a great idea, but for my Canadian naturalistas, it’s too much confusion and work. Unless I’m selling something and making a profit, I don’t believe I need to do this to myself again.
Reviews to come over the next few months.