There is a reason why I hate salons.
Not all salons, just the badly managed ones.
I had made an appointment with the salon that had straightened my hair for March 7 back in December. I decided to loc my hair, so that appointment is no longer needed. So I called the salon to cancel. Here’s the conversation:
Me: “Hi! I’m calling to cancel my appointment.”
Receptionist: “Oh. OK. What date was the appointment?”
Me: “March 7.”
Receptionist: “Hold on a sec… Oh. Do you know that this is the downtown location?”
Me: “No. I called the Scarborough number.”
Receptionist: “Oh. Our Scarborough location recently closed.”
Me: “Oh. So I guess I don’t have to cancel the appointment.”
If this salon “recently” closed why couldn’t someone call me and let me know? If I didn’t have that information and hadn’t decided to loc my hair, I would have carted myself to their locked, empty Scarborough salon and found myself in a very unpleasant mood when there was no one around to do my hair.
Especially when I know I can do it myself.
I’ve seen this mess happen too many times. The salon closes or your stylist decides to leave and no one says anything – until you show up to a sign on the door or a shocked looking receptionist/owner who doesn’t know what to do with you. This is one of the reasons I like doing my own hair. As time consuming as it is, I’m in control of the situation.
Salons, if you do close for unforeseen reasons and can’t tell your clients in advance, the least you can do is call and let us know so we can make alternate arrangements.